FAQ & Troubleshooting
Common questions about safety, accounts, and fixing issues.
Is this safe for my account?
The extension runs inside your own logged-in browser session and paces every action with randomized, human-like delays that scale with how much you're doing. There are no shared bots, no server-side logins, and no credential sharing. That said, all automation tools exist in a gray area of marketplace terms of service — start with conservative settings.
Do I need to keep my computer on?
Yes — automations run in your browser, so it needs to be open (it can be minimized). Scheduled jobs resume where they left off the next time you're online.
Where do I manage stock and see my numbers?
On your dashboard at sellu.app — stock room, publish queue, listings across accounts, and financials. The extension keeps it in sync automatically; see how data gets there.
The panel doesn't see my listings
- Make sure you're logged in to the marketplace in the same browser profile.
- Refresh the marketplace tab, then reopen the extension panel.
- If the marketplace shows a verification challenge, complete it once — the extension waits and retries automatically afterwards.
AI features aren't working
- Check that your subscription is active and you're signed in to the extension.
- Check your AI credit balance — it's shown in the app sidebar and under Settings → Account in the extension. Listing autofill costs 10 credits, replies 1.
- Out of credits? Top up — topped-up credits never expire.
Reposts seem slow
That's by design. Reposts are spaced out with human-like pacing that grows with batch size, which protects your account. Schedule big batches overnight with the restocker.
How do I get support?
Email us — the address is in the site footer. Include your browser version and a screenshot of the panel's Settings → About tab if you're reporting a bug.